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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Blume Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling their queries and concerns, and ensuring that they receive the best possible experience.
Key Responsibilities- Provide exceptional customer service to clients via phone, email, and other communication channels.
- Handle client queries and concerns in a professional and timely manner.
- Work closely with the claims team to ensure that clients receive the best possible outcome.
- Meet and exceed performance targets, including first call resolution and quality assurance scores.
- Participate in ongoing training and development to improve skills and knowledge.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Basic knowledge of medical negligence claims and the claims process.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading claims management company.
