Customer Service Representative
3 weeks ago
Tallgrass Recruitment Limited is seeking a skilled and motivated Customer Service Representative to join our team. As a key member of our financial services team, you will play a crucial role in helping customers secure their financial needs by providing information on unsecured loan products and guiding them through the application process.
Key Responsibilities:- Contact a portfolio of qualified leads generated through our online unsecured loan platform.
- Assess customer applications and provide high-quality, tailored recommendations in line with compliance procedures.
- Offer informed advice on unsecured loan options using our innovative in-house software.
- Stay updated with industry regulations and lender criteria to ensure accurate guidance.
- Maintain strong relationships with customers to understand their financial needs and provide tailored loan solutions.
- Meet or exceed sales targets and KPIs while maintaining excellent customer satisfaction.
- Work closely with our team of advisors to support customer applications.
- Contribute to enhancing customer experience by suggesting and implementing new ideas and processes.
- Previous experience in sales, preferably in the financial services industry. Experience in selling unsecured loans is advantageous but not mandatory.
- Driven by targets and dedicated to achieving positive customer outcomes.
- Committed to providing exceptional customer experiences, fostering long-term loyalty.
- Ability to manage multiple customers efficiently in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Detail-oriented with strong analytical and problem-solving abilities.
- Willingness to work shifts to meet evolving customer needs.
Benefits: To find out more about the role & benefits.
Job Type: Full-time, Permanent
Pay: £24,000 - £26,000 per year
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