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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Blume Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities- Initiate and respond to inbound calls from potential clients to discuss medical negligence claims.
- Consistently meet and exceed assigned targets, striving for a first call resolution as frequently as possible.
- Monitor and achieve key performance indicators (KPIs), including talk time and number of dials.
- Maintain excellent quality assurance scores by adhering to company guidelines and best practices.
- Work with team leaders to assess claims and determine how we can assist the client going forward.
- Provide accurate and relevant information to clients regarding the claims process.
- Record and maintain detailed and accurate information related to client interactions in our CRM system.
- Build rapport with clients to create a positive client journey.
- Enjoy talking to people from diverse backgrounds.
- Listen to and question clients about their stories.
- Discuss medical terms with clients.
- Comfortable with sensitive topics, including injuries.
- Work well in a team environment.
- Accustomed to talking on the phone for extended periods.
- Pride in delivering exceptional customer service.
- Ability to build rapport with a variety of people.
- Enjoy hitting targets while maintaining an effective customer experience.
- Casual dress code.
- Weekly accrued bonus.
- Friendly and approachable managers.
- Perkbox enhanced membership.
- Lovely social environment.
- Free fruit, snacks, and soft drinks.
- Employee assistant program.
- Gorgeous new office space.
