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Customer Service Representative
2 months ago
**About the Role**
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Travel Trade Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the travel industry.
Key Responsibilities
- Customer Service: Provide timely and accurate responses to customer inquiries via phone, email, or chat.
- Issue Resolution: Resolve issues with bookings, refunds, and travel arrangements with empathy and efficiency.
- Travel Planning: Assist customers in planning and booking travel, including flights, accommodations, and activities.
- Travel Advice: Provide travel advice and recommendations based on customers' preferences and needs.
- Record Management: Manage and maintain customer records and transactions.
- Collaboration: Collaborate with partners and suppliers to resolve any service issues.
- Feedback and Improvement: Monitor and report on feedback to improve the company's services and customer satisfaction.
Requirements
- Experience: Proven experience in customer service, preferably in the travel industry.
- Communication Skills: Excellent communication skills, with proficiency in English.
- Problem-Solving Skills: Strong problem-solving skills and the ability to think on your feet.
- Travel Industry Knowledge: Familiarity with travel booking systems and software.
- Stress Management: Ability to work in a fast-paced environment and handle stress well.
- Proactivity: Proactive and conscientious with an eye for detail.
- Issue Resolution: The ability to deal with confrontation and expertise in issue resolution.
- Numeracy and Literacy: Excellent numeracy and literacy skills.
Benefits
- Competitive Salary: Competitive salary.
- Flexible Working Hours: Flexible working hours and the opportunity to work partially remotely.
- Travel Discounts: Opportunities for personal travel discounts and perks.
- Professional Development: Professional development and training in travel and customer service.
- Supportive Work Culture: A supportive and vibrant work culture with a team that loves what they do.
