Customer Service Representative

1 day ago

StratforduponAvon, Warwickshire, United Kingdom Blume Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Blume Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Initiate and respond to inbound calls from potential clients to discuss medical negligence claims.
  • Consistently meet and exceed assigned targets, striving for a first call resolution as frequently as possible.
  • Monitor and achieve key performance indicators (KPIs), including talk time and number of dials.
  • Maintain excellent quality assurance scores by adhering to company guidelines and best practices.
  • Work with team leaders to assess claims and determine how we can assist the client going forward.
  • Provide accurate and relevant information to clients regarding the claims process.
  • Record and maintain detailed and accurate information related to client interactions in our CRM system.
  • Build rapport with clients to create a positive client journey.
Requirements
  • Enjoy talking to people from diverse backgrounds.
  • Listen to and question clients about their stories.
  • Discuss medical terms with clients.
  • Comfortable with sensitive topics, including injuries.
  • Work well in a team environment.
  • Accustomed to talking on the phone for extended periods.
  • Pride in delivering exceptional customer service.
  • Ability to build rapport with a variety of people.
  • Enjoy hitting targets while maintaining an effective customer experience.
What We Offer
  • Casual dress code.
  • Weekly accrued bonus.
  • Friendly and approachable managers.
  • Perkbox enhanced membership.
  • Lovely social environment.
  • Free fruit, snacks, and soft drinks.
  • Employee assistant program.
  • Gorgeous new office space.

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