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People Services Coordinator

1 month ago

Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time

Transform Your Career with BNY Mellon

At BNY Mellon, we're seeking a highly organized and detail-oriented individual to join our People team as a People Services Administrator. This role is located in Manchester and offers a hybrid work arrangement.

Job Purpose:

As a People Services Administrator, you will provide administrative support to our People colleagues, managers, and employees across EMEA. Your primary responsibilities will include:

  • Providing first-line support for employee inquiries via our knowledge management system
  • Triage of inquiries and requests to experienced representatives, People Advisors, and/or People CoE's
  • Production and dispatch of employee correspondence in a timely manner
  • Providing general administrative assistance as required
  • Preparing and submitting payroll, Oracle, and Employee Self-Service system changes to the Workforce Administration team
  • Assisting with sickness and long-term disability cases
  • Producing supporting documentation for employee lifecycles
  • Supporting project-related corporate initiatives and HR projects
  • Assisting with internal and external audits
  • Ensuring accurate entry of benefit-related information in relevant databases
  • Onboarding and offboarding employees, including benefits
  • Liaising with benefit providers to resolve queries
  • Tracking employees' benefit eligibility and informing Payroll and Finance
  • Generating reports for People departments and government agencies

Requirements:

To succeed in this role, you will need:

  • Excellent organizational skills with the ability to work under pressure
  • Experience working to tight deadlines with a strong results focus
  • Strong attention to detail and high accuracy
  • An enthusiastic team player with a flexible and adaptable approach
  • Excellent communication skills, both verbal and written
  • Experience working in a customer service environment with strong client orientation skills
  • Collaborative skills to work with colleagues and build best practice processes

Why BNY Mellon?

We're proud to be a leader in the financial services industry, and our inclusive culture speaks for itself. We've received numerous awards, including Fortune's World's Most Admired Companies and Top for Diversity and Inclusion, Bloomberg's Gender Equality Index, and Human Rights Campaign Foundation's Corporate Equality Index.

Our Benefits:

At BNY Mellon, we offer highly competitive compensation, benefits, and wellbeing programs. We provide access to flexible global resources and tools to support your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.