Incoming Call Management Associate

4 days ago


Coleraine, United Kingdom First Choice Selection Services Full time

Are you an efficient and resourceful individual with excellent communication skills? First Choice Selection Services is currently seeking a skilled Incoming Call Management Associate to join our team in Coleraine. As a full-time employee, you can expect a competitive salary, estimated at £19,000 - £24,000 per annum, based on your level of experience.

Job Description

The primary responsibility of this role is to manage incoming calls and respond to alarms efficiently, ensuring timely and accurate communication. Additional tasks include:

  • Maintaining accurate records of phone system performance
  • Providing exceptional customer service through effective communication
  • Collaborating with colleagues to resolve technical issues

Applicants should possess 4 GCSEs at Grade C or above, including English and Maths, or one year of experience in a similar environment. Proficiency in Microsoft software packages is also preferred. Knowledge of switchboards and phone systems is desirable but not essential.

Perks and Benefits

As a valued member of our team, you can look forward to:

  • A dynamic and supportive work environment within the NHS
  • Paid annual leave for rest and relaxation
  • Weekly pay for financial stability
  • Inclusion into our company pension scheme for long-term security

This role offers an excellent opportunity to develop your skills and contribute to the success of our organization.



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