Customer Service Team Lead Position

3 weeks ago


Brighton, Brighton and Hove, United Kingdom ABM UK Full time

About the Role:

This Centre Supervisor position at ABM UK is an exciting opportunity to join a dynamic team in the retail sector. As a key member of our customer service department, you will be responsible for delivering exceptional service to customers in person, by telephone, and online.

Key Responsibilities:

  • Facilitate the smooth running of the Customer Service department
  • Supervise Customer Service Operatives and support site management
  • Deliver high-quality service to customers as per the Shopping Centre customer service mission statement

Salary: £13.24 per hour

Benefits:

  • Full uniform with annual refresh
  • Access to Perkbox employee benefit scheme
  • Discounted e-vouchers for retailers, gyms, holidays, and car rentals

Person Specification:

  • Promote a clean and safe working environment
  • Strong customer service skills
  • Maintain critical standards for professionalism, service, speed, and quality assurance


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