Call Centre Team Lead

4 days ago


Brighton, Brighton and Hove, United Kingdom Griffin Fire Full time
About the Company

Griffin Fire is a global brand with nearly 40 years of experience in providing world-class services to our clients. Our team of over 400 employees is spread around the world, working together to deliver exceptional service to our customers.

Job Description

This Call Centre Team Lead - Customer Service role involves managing a team of customer service representatives to deliver exceptional service to our clients. This role requires strong leadership and communication skills, as well as the ability to develop and implement strategies to drive continuous improvement within the team.

Key Responsibilities
  • Managing a team of customer service representatives.
  • Coaching and mentoring team members to improve performance and customer satisfaction.
  • Developing and implementing strategies to drive continuous improvement within the team.
  • Fostering a customer-centric culture and ensuring that all team members understand and adhere to our company values.
Requirements
  • Proven experience in managing or supervising a team in a call centre environment.
  • Experience in coaching, mentoring, and developing others to improve team performance and customer satisfaction.
  • Strong organisational skills, including time management and scheduling, to ensure optimal team performance and service levels.

Salary: £52,000 - £60,000 per annum, depending on experience.


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