Retail Operations Manager

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Zachary Daniels Full time

Job Summary:

Zachary Daniels is seeking a highly skilled and experienced Retail Operations Manager to join our team. As an Assistant Store Manager, you will play a key role in driving sales and customer satisfaction while leading a team of sales assistants.

Key Responsibilities:

  • Lead a team: Manage and motivate a large team of sales assistants to achieve sales and service targets.
  • Customer Focus: Ensure that customers receive exceptional service and experience at all times.
  • Commercial Decision Making: Make informed decisions that drive business growth and profitability.
  • Performance Management: Manage the performance of sales assistants, providing coaching and development opportunities to improve performance.
  • Operational Excellence: Ensure that store operations are run efficiently and effectively, with a focus on delivery and productivity.
  • Business Acumen: Understand business performance and make decisions that drive growth and profitability.
  • Recruitment and Training: Recruit, induct, and train new team members to ensure they have the skills and knowledge to excel in their roles.

Requirements:

  • Experience: Proven experience in a retail operations management role, with a strong track record of driving sales and customer satisfaction.
  • Leadership: Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Commercial Awareness: Strong commercial awareness and ability to make informed decisions that drive business growth and profitability.
  • Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

What We Offer:

  • Competitive Salary: A competitive salary of up to £27,000, with opportunities for bonuses and benefits.
  • Career Development: Opportunities for career development and progression within the company.
  • Work-Life Balance: A healthy work-life balance, with 28 days annual leave and a generous staff discount scheme.


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