Retail Operations Manager

6 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The White Company Full time
Job Summary

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at The White Company. As an Assistant Store Director, you will play a key role in supporting the Store Director with all operational and commercial activities in our store, providing clear leadership to establish a high-performance team that drives sales, achieves key performance indicators (KPIs), and delivers exceptional customer service.

Key Responsibilities
  • Maximise Sales and Profitability
    • Assist in achieving budget sales and controlling costs to maximise profitability.
    • Support the Store Director in managing store costs without compromising store objectives.
  • Lead and Develop a High-Performing Team
    • Assist with training, development, and motivation of staff to achieve the highest possible levels of customer service and performance.
  • Implement Operational Excellence
    • Support the Store Director in implementing operational excellence initiatives to drive sales and improve customer experience.
What We Offer
  • Competitive Salary and Benefits
    • A competitive salary and a range of benefits, including a discretionary bonus scheme, 25 days' holiday (rising to 28 days during service), and a Volunteer Day with a charity of your choice.
  • Professional Development Opportunities
    • Opportunities for professional development and growth within the company.
  • Collaborative and Supportive Work Environment
    • A collaborative and supportive work environment that values diversity, equity, and inclusion.
Our Commitment to Equality, Diversity, and Inclusion

We are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are committed to an active Equality, Diversity, and Inclusion Policy, which starts with our recruitment and selection process.

Our Sustainability Commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.



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