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Retail Operations Supervisor

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Community Transport Full time

Overview of the Charity

Community Transport (CT) is a charitable organization that operates under the name 'Community Transport' and its commercial arm 'Community Minibuses Limited'. Our three brands include CT Furniture, CT Passenger, and CT Training, all aimed at assisting the community by providing accessible transport, affordable furniture, and professional driver training.

Mission - CT Furniture

Our mission is to offer budget-friendly second-hand furniture to individuals in need.

Core Values

We prioritize customer satisfaction, ensure value for money, and maintain a forward-thinking approach. CT Furniture stores strive to deliver an exceptional shopping experience while generating essential income for the charity, enabling us to continue our community services.

A career with us will enhance your entrepreneurial abilities. You will have the opportunity to make a positive impact in your local community through your dedication and skills.

Role Overview

We are excited to announce an opening for a Furniture Retail Supervisor within our expanding retail team. The Furniture Retail Supervisor will report directly to the Operations Director and will be responsible for the daily operations of the Charity Shop, which includes managing store hours, overseeing inventory, achieving sales goals, coordinating delivery vehicles, handling finances, and leading a team of staff and volunteers.

This multifaceted role demands integrity, honesty, outstanding customer service, creativity, and the ability to inspire and engage a team. The Furniture Retail Supervisor will work to optimize shop performance and ensure a safe, clean, and inviting environment for both staff and customers.

Candidate Profile

  • Proven experience in a supervisory capacity within the retail sector, thriving in a dynamic environment.
  • Demonstrated ability to lead and motivate a team to achieve sales targets and key performance indicators.
  • A strong passion for driving sales and providing exceptional customer service.
  • Excellent communication skills with the ability to manage a busy workload effectively.
  • Experience in record keeping and cash management.
  • A commitment to high merchandising standards and store presentation.
  • Proficient in literacy and numeracy, with experience using electronic point of sale systems.
  • Willingness to travel and provide support at various store locations as needed.
  • Familiarity with online platforms for increasing sales is a plus.

If you are dedicated to working hard while enjoying the process and supporting your team to excel, this role is designed for you.

Benefits of Working with CT :

  • A dedicated recruitment team to facilitate a smooth onboarding process and a training team to ensure compliance.
  • A fulfilling role that allows you to make a meaningful difference daily.
  • A supportive team environment within an organization that values each individual.
  • Company sick pay benefits.
  • Access to an Employee Assistance Programme.
  • Annual employee recognition awards with attractive prizes.

Commitment to Diversity

At CT, we embrace and celebrate diversity, recognizing its importance for our services, team members, and the communities we serve. Our goal is to maintain a diverse workforce that reflects the communities we support. CT is dedicated to providing a safe working environment where team members can express their true selves and reach their full potential, contributing to the success of the charity.