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Retail Operations Supervisor

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Community Transport Full time

Overview of the Charity

Community Transport (CT) is a charitable organization that encompasses the company 'Community Transport' and its trading subsidiary 'Community Minibuses Limited'. Our mission is to assist the community by offering accessible transportation, affordable furniture, and professional driver training.

Purpose of CT Furniture

We are dedicated to providing low-cost second-hand furniture to individuals in need.

Our Core Values

Our fundamental values focus on prioritizing customer satisfaction, delivering value for money, and fostering innovative thinking. CT Furniture stores strive to create an exceptional shopping experience for our customers while generating essential income for the charity, enabling us to continue our community services.

A career with us will enhance your entrepreneurial skills, and you will find fulfillment in knowing that your efforts are making a positive impact in your local community.

Role Overview

We are excited to announce an opportunity for a Furniture Retail Supervisor to become a vital part of our expanding retail team. The Furniture Retail Supervisor will report directly to the Operations Director and will oversee the daily operations of the Charity Shop, which includes managing store hours, inventory control, achieving sales objectives, overseeing a fleet of delivery vehicles, handling finances, and leading a team of staff and volunteers.

This position requires a combination of integrity, honesty, outstanding customer service, creativity, and the ability to inspire and motivate a team. The Furniture Retail Supervisor will play a crucial role in optimizing shop performance and ensuring a safe, clean, welcoming, and appealing environment for both staff and customers.

Candidate Profile

  • Proven experience in a supervisory capacity within the retail sector, thriving in a dynamic environment.
  • Demonstrated ability to lead and motivate a team to achieve sales targets and key performance indicators.
  • A strong passion for driving sales and providing exceptional customer service.
  • Excellent communication skills with the ability to manage a busy workload effectively.
  • Experience in record keeping and cash management.
  • A commitment to high merchandising standards and store presentation.
  • Proficient in literacy and numeracy, with experience using electronic point of sale (EPOS) systems.
  • Willingness to travel and provide support at various store locations as needed.
  • Familiarity with online platforms for enhancing sales is a plus.

If you are dedicated to working hard while enjoying the process and empowering your team to excel, this role may be an excellent fit for you.

Benefits of Working with CT :

  • A dedicated recruitment team to facilitate a smooth onboarding process and a training team to ensure compliance.
  • A fulfilling role with the opportunity to make a meaningful difference every day.
  • A supportive team environment within an organization that values each individual.
  • Company sick pay benefits.
  • Access to an Employee Assistance Programme.
  • Annual employee recognition awards with attractive prizes.

Commitment to Diversity

At CT, we embrace and celebrate diversity for the benefit of our services, team members, and the communities we serve. Our goal is to maintain a diverse workforce that reflects the communities we support. CT is dedicated to providing a safe working environment where team members can be their authentic selves and reach their full potential, contributing to the success of the charity.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.