Solutions Consultant

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Zoho Corporation B.V. Full time
Job Description

As a Solutions Consultant at Zoho Corporation B.V., you will play a crucial role in supporting the Account Management team by providing comprehensive technical expertise. Your primary responsibility will be to ensure a seamless customer experience across Zoho Products.

This multifaceted role is instrumental in driving adoption and supporting Account Managers in building stronger relationships with their accounts. You will work closely with existing customers, equipping Account Managers with the tools to excel in retention, upselling, and cross-selling within their accounts.

Key Responsibilities:
  • Solution Design: Collaborate with the presales team to create solution diagrams and POCs that showcase the functionality and capabilities of Zoho Products.
  • Solution Assessment: Check the feasibility of new use cases for Zoho Products and provide solutions to address any technical challenges or constraints.
  • Product Demonstration: Conduct detailed and comprehensive product demonstrations for existing customers to drive adoption and ROI.
  • Documentation: Draft comprehensive RFIs, RFPs, and post-workshop SARs based on customer needs.
  • Training: Conduct training sessions and workshops for customers on the features and functionalities of Zoho Products.
  • Technical Support: Troubleshoot and resolve technical challenges and implementation issues related to Zoho products.
  • Integration Support: Integrate Zoho products with other Zoho Products or third-party applications for customers.
  • Collaborate: Collaborate with product teams and other teams to find solutions and address customer needs effectively.
  • Knowledge Base: Contribute to the team's Knowledge Base by sharing insights, best practices, and technical documentation.

Requirements
  • 1+ years of experience in a similar role, preferably in a customer-focused technical environment in the SaaS industry.
  • Strong understanding of SaaS Products and the industry.
  • Strong communication, interpersonal, and presentation skills.
  • Comfortable working independently in a distributed and remote environment.
  • Open to domestic travel for customer meetings.

Benefits
  • This is a full-time position with a 40-hour working week.
  • 25 annual leave days.
  • Permanent contract.
  • Attractive and competitive salary.
  • Pension contributions.
  • An entrepreneurial and supportive environment with opportunities for career progression.
  • Opportunity to work with and learn from teams in marketing, account management, solution engineering, and partnerships management.
  • Travel expenses to meet with customers.
  • Macbook and additional screens for your WFH setup.
  • A vibrant international environment.
  • Continuous personal and professional development opportunities.

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