Solutions Consultant

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Zoho Corporation B.V. Full time

Job Description

As a Solutions Consultant at Zoho Corporation Europe, you will be working closely with Account Managers to identify and capitalize on up-sell and cross-selling opportunities in the UK. Your primary responsibility will be to understand the technological gaps in customers' businesses and drive the adoption of Zoho's suite of products to meet their requirements.

You will be the customers' internal champion, working across functions like Pre-sales, Compliance & Product Management to ensure seamless collaboration and successful project execution. Your role will involve nurturing and building relationships with customers over an extended period, ultimately leading to successful deals.

To excel in this position, you must be highly proficient in Zoho's products, with in-depth knowledge of integrations, web-hooks, and middleware APIs. Your ability to communicate complex technical information to diverse audiences, including business users, developers, architects, and senior stakeholders, will be crucial in elucidating the value proposition of Zoho's products.

Responsibilities:

  • Apply a consultative approach to comprehend the business context, existing IT infrastructure, and current business/IT priorities of the customer.
  • Collaborate closely with Account Managers to align product offerings with customer needs and address technological gaps in their current stack, devising solutions using product capabilities and third-party components.
  • Interface with diverse audiences, encompassing business users, developers, architects, IT operations professionals, and senior stakeholders, elucidating the value proposition of Zoho Products.
  • Take charge of technical activities including requirement analysis, feasibility assessment, validation, and product demonstrations.
  • Lead Proof of Concepts (POCs) and technical bootcamps, whether conducted on-site or remotely.
  • Manage RFIs/RFPs by orchestrating collaboration across multiple internal teams as necessary.
  • Serve as the Single Point of Contact (SPOC) for the customer, coordinating with various internal teams such as Pre-sales, Compliance, Product Management, Engineering, and Support as required.
  • Deliver product presentations at various events, including conferences, seminars, webinars, etc.

Requirements:

  • Possess 5+ years of experience as a Solutions or Pre-sales Consultant, or within an IT consulting environment focusing on SaaS or software products.
  • Proficiency in Enterprise SaaS applications, including CRM (preferably), ERPs, Legacy Systems, APIs, and Integrations.
  • Demonstrated experience in handling RFI/RFP processes.
  • Exhibit strong sales and consulting expertise, coupled with exceptional communication and interpersonal skills.
  • Ability to operate within a Hybrid model and willingness to travel for client meetings.
  • Ability to build internal relationships and collaborate effectively with internal teams globally, as well as nurture external relationships with clients.
  • Embrace a "Why over How" approach to addressing customer pain points

Benefits:

  • This is a full-time position with a 40-hour working week
  • 25 annual leave days
  • Permanent contract
  • Attractive and competitive salary
  • Pension contributions
  • An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
  • Opportunity to work with and learn from teams in marketing, account management, solution engineering and partnerships management
  • Travel expenses to meet with customers
  • Macbook and additional screens for your WFH setup
  • A vibrant international environment
  • Continuous personal & professional development opportunities

The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Zoho Corporation Europe is a company that is revolutionising the way businesses operate. We are looking for talented individuals to join our team and shape the future of business software.

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