Fire and Security Administration Expert

4 days ago


Salford, Salford, United Kingdom Marlowe Fire and Security Full time
About the Job

Marlowe Fire & Security is seeking a skilled Customer Service Administrator to join our team. The successful candidate will provide administrative support to our accounts, acting as a single point of contact for our customers and delivering exceptional customer service.

You will work closely with your assigned accounts and National Account Managers to meet customer expectations, monitor our National Account mailbox, and update client portals and helpdesks in line with specific account instructions.

Key responsibilities include answering all calls within our SLA, reviewing and responding to all customer enquiries, and liaising with internal teams to ensure effective response to customers and work completed within SLA.

As a valued member of our team, you will play an essential role in providing an effective and professional service to all our Marlowe Fire & Security customers.



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