Motor Claims Handler
3 days ago
About the Role
We are seeking a highly skilled Claims Handler to join our team at Direct Line Group. The successful candidate will be responsible for handling a caseload of non-injury litigated and non-litigated Claimant RTA matters.
Main Responsibilities
- Manage a client's claim by continually using the firm's technical process and accurately documenting each activity.
- Ensure clients are provided with the correct legal advice and ensure they are treated fairly.
- Identify, own and manage the risks involved in running the business.
- Manage all client work allocated in accordance with the detailed procedures and quality standards.
- Agreed levels of time recording must be achieved and incoming post should be reviewed daily and responded to promptly.
Requirements
- Previous experience of RTA claims handling within an insurance company or law firm environment.
- Knowledge of Small Claims Court Track.
- Experience with a Case Management System.
- Ability to communicate efficiently with clients by telephone and written communication.
- Proven track record of achieving targets.
Benefits
- 9% Private Pension.
- 50% off home, motor and pet insurance.
- Additional optional Health and Dental insurance.
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays.
- Buy as you earn share scheme.
- Employee discounts and cashback.
About Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.
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