Motor Claims Handler

3 days ago


Beckenham, Greater London, United Kingdom Direct Line Group Full time

About the Role

We are seeking a highly skilled Claims Handler to join our team at Direct Line Group. The successful candidate will be responsible for handling a caseload of non-injury litigated and non-litigated Claimant RTA matters.

Main Responsibilities

  • Manage a client's claim by continually using the firm's technical process and accurately documenting each activity.
  • Ensure clients are provided with the correct legal advice and ensure they are treated fairly.
  • Identify, own and manage the risks involved in running the business.
  • Manage all client work allocated in accordance with the detailed procedures and quality standards.
  • Agreed levels of time recording must be achieved and incoming post should be reviewed daily and responded to promptly.

Requirements

  • Previous experience of RTA claims handling within an insurance company or law firm environment.
  • Knowledge of Small Claims Court Track.
  • Experience with a Case Management System.
  • Ability to communicate efficiently with clients by telephone and written communication.
  • Proven track record of achieving targets.

Benefits

  • 9% Private Pension.
  • 50% off home, motor and pet insurance.
  • Additional optional Health and Dental insurance.
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
  • Generous holidays.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.

About Direct Line Group

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.



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