Motor Damage Claims Handler

4 weeks ago


Beckenham, Greater London, United Kingdom Direct Line Group Full time

About the Role

We are seeking a highly skilled and experienced Motor Damage Claims Handler to join our team at Direct Line Group. As a Motor Damage Claims Handler, you will be responsible for handling a caseload of non-injury litigated and non-litigated Claimant RTA matters.

Key Responsibilities

  • Manage a client's claim by continually using the firm's technical process and accurately documenting each activity that has taken place.
  • Ensure clients are provided the correct legal advice and manage their expectations, explaining decisions and the steps in the claims process clearly and succinctly.
  • Identify, own and manage the risks involved in running our business appropriate to the role, in line with the relevant risk framework and in compliance with all DLG Legal Services policies and procedures and the SRA Code of Conduct.
  • Manage all client work allocated in accordance with the detailed procedures and quality standards contained in the firm's manual and client protocol.
  • Agreed levels of time recording must be achieved, and incoming post should be reviewed daily and responded to promptly.
  • Identify and appropriately investigate all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.

Requirements

  • Claims Handler/Paralegal and/or working towards LPC
  • Previous experience of RTA claims handling within an insurance company or law firm environment.
  • Knowledge of Small Claims Court Track
  • Experience with a Case Management System
  • Ability to communicate efficiently with clients by telephone and written communication
  • Proven track record of achieving targets
  • Ability to work under pressure with attention to detail

Working Arrangements

We offer a hybrid working model, with 2 days in the office and 3 days from home. Our working hours are 35 hours per week, Monday to Friday.

Benefits

We offer a range of benefits, including 9% Private Pension, 50% off home, motor and pet insurance, and additional optional Health and Dental insurance.

Life at Direct Line Group

We are an equal opportunity employer and value diversity. We are committed to making DLG a truly inclusive place to work.



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