Customer Experience Coordinator

6 days ago


Inverness, Highland, United Kingdom Arnold Clark Full time

We are seeking a highly skilled Customer Experience Coordinator to join our team at Arnold Clark in Inverness.

About the Role

This exciting opportunity will involve delivering exceptional customer experiences, handling customer requirements, and maintaining accurate customer records.

  • Provide professional service and repair support to customers.
  • Liaise with the workshop and bodyshop to progress work efficiently.
  • Control computer-based jobs, purchasing, and invoice processes effectively.
  • Communicate clearly with customers regarding faults or repairs and provide solutions.
  • Treat dissatisfied customers with empathy and understanding, ensuring their concerns are addressed promptly.
  • Maintain up-to-date customer records and knowledge of aftersales products.
Key Skills and Qualifications

To be successful in this role, you will need:

  • A passion for delivering exceptional customer service and resolving issues efficiently.
  • Strong computer literacy and knowledge of IT systems.
  • The ability to multitask and adapt in a fast-paced environment.
  • Effective communication and influencing skills to build strong relationships with customers.
  • Strong organisational skills to schedule work effectively and prioritise tasks.
  • A full UK driving licence, allowing flexibility in your working arrangements.
Working with Arnold Clark

At Arnold Clark, we strive to create a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are valued. We care about our employees and communities, nurturing talent and encouraging ambition.

We offer a competitive salary, estimated to be around £35,000 per annum, depending on experience.



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