Customer Experience Specialist

1 month ago


Inverness, Highland, United Kingdom Arnold Clark Group Full time

This role offers an exciting opportunity to become a Customer Experience Specialist at our Mercedes-Benz branch, with an estimated £30,000 - £35,000 salary per year. Your key responsibilities will include delivering exceptional customer experiences.

Company overview:

  • Our company provides excellent working conditions for its employees.

Salary:

  • An estimated £30,000 - £35,000 per year.

Job description:

  • Handle customer requirements efficiently and professionally.
  • Control computer-based jobs, purchasing, and invoicing tasks.
  • Maintain accurate customer records.
  • Upsell aftersales products and services.
  • Ensure customer database accuracy.

Required skills and qualifications:

  • A passion for customer service is required.
  • Computer literacy and IT knowledge are necessary.
  • Strong communication and influencing skills are essential.
  • Good administration skills are required.
  • Full UK driving licence is necessary.

Benefits:

  • Excellent working conditions, including life assurance, sick pay cover, and private healthcare.


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