Customer Experience Lead

1 month ago


Inverness, Highland, United Kingdom Huws Gray Group. Full time
About the Role: Customer Experience Lead

Huws Gray Group is a leading building materials supplier, and we're looking for a talented CUSTOMER EXPERIENCE LEAD to join our team in Inverness.

This exciting opportunity involves working a standard Monday-Friday schedule, with every Saturday 8AM-12PM (alternate Mondays off). As a key member of our team, you'll play a crucial role in delivering exceptional customer experiences and driving sales growth.

Your key responsibilities will include:

  • Developing and implementing strategies to enhance customer satisfaction and loyalty
  • Providing expert advice and support to customers to ensure they find the right products for their needs
  • Fostering business opportunities through strategic customer networking and relationship-building
  • Collaborating with cross-functional teams to optimize store operations and improve overall performance

In exchange for your skills and experience, we offer a competitive commission scheme, 23 days annual leave, a contributory pension scheme, company-funded Life Assurance, and training programs for career progression. Estimated salary: £55,000 - £65,000 per annum, based on experience and qualifications.



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