Customer Experience Manager

7 days ago


Inverness, Highland, United Kingdom Arnold Clark. Full time
Job Overview

We are seeking highly skilled Customer Service Executives to deliver exceptional customer experiences in our Volvo branch, inspiring customers about our products and services.

  • A competitive annual salary of £27,500 is on offer, commensurate with experience and qualifications, based on the estimated cost of living in Inverness.
  • The role involves delivering outstanding service quality, ensuring seamless customer interactions and driving sales growth through effective communication and problem-solving skills.

The successful candidate will have the opportunity to work in a dynamic environment, develop their skills, and grow professionally within our team.

Key Responsibilities

• Delivering personalized customer experiences that meet and exceed expectations

• Responding to customer inquiries, resolving issues efficiently, and providing solutions-oriented support

• Collaborating with colleagues to achieve sales targets and drive business growth

• Maintaining accurate records and reporting performance metrics to inform business decisions

,Company Benefits

We offer a range of benefits designed to support your well-being and career development:

  • 33 days' holiday allowance per annum
  • Generous retail discounts
  • Private healthcare
  • Simplified health insurance providing access to a 24/7 GP service and reimbursement for medical and dental treatments


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