Customer Experience Coordinator

6 days ago


Inverness, Highland, United Kingdom ENGINEERINGUK Full time
About the Role

As a Cafe Team Member at ENGINEERINGUK, you will be an integral part of our operations, contributing to both the kitchen and customer-facing aspects. Your primary responsibility will be to maintain the cleanliness and organization of our kitchen and customer areas.

Main Responsibilities
  1. Cleanliness and Organization: Maintain kitchen equipment and utensils in pristine condition, ensuring a safe and hygienic environment.
  2. Food Safety and Hygiene: Adhere to regulatory standards and keep accurate records to maintain food safety and hygiene.
  3. Stock Rotation: Prioritize stock rotation to maintain the freshness of food products, minimizing waste and ensuring quality.
  4. Delivery Management: Manage deliveries and store food safely to prevent contamination and ensure timely delivery.
  5. Operational Policies: Familiarize yourself with operational policies and procedures to ensure seamless day-to-day operations.
  6. Food Preparation: Prepare, cook, and serve food according to our menu offerings, ensuring high-quality presentation and taste.
  7. Customer Service: Provide exceptional customer service, guaranteeing product availability to meet customer demand.
  8. Menu Expertise: Develop expertise on our menu and ensure accurate food preparation to meet customer expectations.
  9. Incident Reporting: Respond promptly to customer complaints and report incidents to the Café Manager.
  10. Task Organization: Organize tasks efficiently to maintain a well-planned work environment, ensuring maximum productivity.
Benefits and Compensation
  • A competitive salary of £29,500 per annum (dependent on experience)
  • Flexible working arrangements available from day one, including a minimum of 28 days' holiday entitlement
  • Access to a comprehensive retirement savings plan and included life assurance coverage
  • Complimentary wellbeing services for mental, physical, and emotional support
  • Exclusive access to discounts and deals website, providing exclusive offers and promotions


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