Customer Experience Consultant

3 days ago


Inverness, Highland, United Kingdom Arnold Clark. Full time
Service Advisor

Welcome to Arnold Clark, where we're passionate about delivering exceptional customer experiences We're seeking a skilled Service Advisor to join our team in Inverness, helping us maintain our high standards of service excellence.

About the Role:
This is a fantastic opportunity to join a dynamic team and take ownership of delivering top-notch service to our customers. As a Service Advisor, you'll be responsible for managing customer interactions, handling service requests, and ensuring seamless communication between customers and our technicians. You'll also contribute to maintaining our branch's operational efficiency and supporting colleagues when needed.

Your Key Responsibilities:
* Welcome customers, gather information about their vehicle needs, and provide expert advice on servicing options
* Effectively manage customer expectations, addressing queries and resolving any issues in a professional and courteous manner
* Maintain accurate records and communicate clearly with customers regarding service schedules and costs
* Collaborate with colleagues to ensure smooth branch operations and support each other as needed

What We Offer:
* A competitive salary: £28,000 - £38,000 per annum (dependent on experience)
* 33 days' annual leave with room to grow
* Retail discounts on new and used vehicles
* Private health insurance
* Access to a dedicated employee assistance programme for mental wellbeing and financial planning

Why Choose Arnold Clark?
At Arnold Clark, we value our people and offer a supportive environment that fosters personal and professional growth. Join us and become part of a dynamic team committed to delivering outstanding customer experiences and driving business success.

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