Customer Experience Specialist
4 weeks ago
As a key member of our Virgin Media O2 Careers team, you will play a vital role in delivering exceptional customer experiences in our stores. Your main responsibility will be to provide outstanding in-store performance and customer care, while working collaboratively with your team to achieve your store's wider goals.
We take pride in offering a unique customer experience, and we will empower you to deliver this by getting to know our customers, understanding their needs, and recommending the best products and services to enhance their digital lives.
You will be a key player in creating memorable moments for our customers and helping our store thrive. Here's what you need to know:
Key Responsibilities- Become an expert in all things O2, promoting our products, services, and brand.
- Consistently meet store targets by creating tailored recommendations and sharing our Why O2? message.
- Develop strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
- Work collaboratively with your team to achieve store goals and objectives.
We provide plenty of notice to accommodate your schedule, and flexibility is essential in our stores. You may be required to work additional hours as needed.
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