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Enterprise Support Manager

1 month ago


Windsor, Windsor and Maidenhead, United Kingdom NetApp Full time

Job Title: Enterprise Support Manager

The Enterprise Support Manager is responsible for planning and overseeing enterprise-level support and service activities for NetApp products and services. This technical, customer-centric opportunity within our Support organization requires utilizing technical skills, communication, and escalation management skills to provide the highest level of Personalized, Proactive, Preventative, and Reactive Enterprise-Class support services in local languages.

Key Responsibilities:

  • Working with NetApp customers and designated Account/Sales Teams
  • Providing expertise in Personalized Service, Centralized Support Management, and Customized Proactive Care
  • Acting as a leader for team projects or initiatives
  • Mentoring peers, assisting with the delivery of team training, and facilitating internal process problem resolution

Requirements:

  • Excellent written and verbal communication skills in English are mandatory
  • Ability to communicate clearly with customers, Sales, and Support Center
  • Extensive account management experience is required
  • NetApp NCDA certification is required

Education:

  • Typically requires a minimum of 10 years of related experience with a bachelor's degree
  • Work experience in a demanding technical Customer Success role