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Enterprise Support Manager
1 month ago
Job Title: Enterprise Support Manager
The Enterprise Support Manager is responsible for planning and overseeing enterprise-level support and service activities for NetApp products and services. This technical, customer-centric opportunity within our Support organization requires utilizing technical skills, communication, and escalation management skills to provide the highest level of Personalized, Proactive, Preventative, and Reactive Enterprise-Class support services in local languages.
Key Responsibilities:
- Working with NetApp customers and designated Account/Sales Teams
- Providing expertise in Personalized Service, Centralized Support Management, and Customized Proactive Care
- Acting as a leader for team projects or initiatives
- Mentoring peers, assisting with the delivery of team training, and facilitating internal process problem resolution
Requirements:
- Excellent written and verbal communication skills in English are mandatory
- Ability to communicate clearly with customers, Sales, and Support Center
- Extensive account management experience is required
- NetApp NCDA certification is required
Education:
- Typically requires a minimum of 10 years of related experience with a bachelor's degree
- Work experience in a demanding technical Customer Success role