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Aftersales Service Advisor

1 month ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

About the Role

We are seeking a skilled Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities

  • Establish and manage customer relationships, greeting them on arrival and supporting their experience throughout their Marshall journey.
  • Act as an advocate for the business and the customer, supporting their decision-making to achieve desirable outcomes.
  • Complete all administration duties linked to the customer in an accurate and sympathetic manner.
  • Proactively support the customer with future requirements and work as part of a team to drive outstanding customer service and retention.

Requirements

  • Previous customer service experience is essential.
  • You will be passionate about the customer journey and giving a great customer experience.
  • You are comfortable working to deadlines and managing customer expectations with regular communication and updates.
  • You will have strong attention to detail and be organized, managing your own customer base and workload.
  • You will feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary.
  • You will be tech-savvy, ideally having used CRM systems in the past.

About Us

Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers. We are passionate about our people and our customers, and we offer a range of benefits, including competitive salary, bonus, and OTE scheme, 25 days annual leave, life assurance, pension scheme, wellbeing support, employee discount, and a purchase discount scheme.