Mercedes-Benz Service Lead

1 week ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Senior Service Advisor Opportunity

We are seeking a highly skilled Senior Service Advisor to join our team at Mercedes-Benz of Blackburn.

About the Role:

  • You will be responsible for managing customer relationships, providing exceptional service, and ensuring seamless communication throughout their journey.
  • As a key member of our aftersales team, you will work closely with colleagues to drive outstanding customer satisfaction and retention.
  • Your attention to detail, organisational skills, and technical knowledge will enable you to provide solutions to complex customer issues.
  • You will be trained in CRM systems and utilised your existing skills to ensure consistent high performance and achievement of set KPIs and targets.

What You'll Do:

  • Establish and manage customer relationships ahead of bookings, greeting them on arrival.
  • Support new members of the Service department through training and mentoring.
  • Promote positive customer experiences, proactively addressing their needs and requirements.
  • Act as an advocate for the business, supporting customers' decision-making and achieving desirable outcomes.
  • Complete administration duties accurately and sympathetically, ensuring all customer details are up-to-date.

Your Skills and Qualifications:

  • Previous Service Advisor experience is essential, with a passion for delivering exceptional customer service.
  • A current Service Advisor looking to take the next step in your career, eager to develop new skills and expertise.
  • You will have strong attention to detail, excellent organisational skills, and the ability to communicate effectively with customers.
  • Tech-savvy, with experience using CRM systems and a willingness to learn and adapt.

Benefits:

  • Competitive salary, including a bonus scheme and OTE.
  • 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, and a purchase discount scheme.
  • Ongoing training and development opportunities to enhance your skills and expertise.

About Us:

Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 leading manufacturers across 143 stores. We pride ourselves on being passionate about our people and customers alike, offering huge opportunities for growth and career advancement.



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