Mercedes-Benz Service Lead
1 week ago
We are seeking a highly skilled Senior Service Advisor to join our team at Mercedes-Benz of Blackburn.
About the Role:
- You will be responsible for managing customer relationships, providing exceptional service, and ensuring seamless communication throughout their journey.
- As a key member of our aftersales team, you will work closely with colleagues to drive outstanding customer satisfaction and retention.
- Your attention to detail, organisational skills, and technical knowledge will enable you to provide solutions to complex customer issues.
- You will be trained in CRM systems and utilised your existing skills to ensure consistent high performance and achievement of set KPIs and targets.
What You'll Do:
- Establish and manage customer relationships ahead of bookings, greeting them on arrival.
- Support new members of the Service department through training and mentoring.
- Promote positive customer experiences, proactively addressing their needs and requirements.
- Act as an advocate for the business, supporting customers' decision-making and achieving desirable outcomes.
- Complete administration duties accurately and sympathetically, ensuring all customer details are up-to-date.
Your Skills and Qualifications:
- Previous Service Advisor experience is essential, with a passion for delivering exceptional customer service.
- A current Service Advisor looking to take the next step in your career, eager to develop new skills and expertise.
- You will have strong attention to detail, excellent organisational skills, and the ability to communicate effectively with customers.
- Tech-savvy, with experience using CRM systems and a willingness to learn and adapt.
Benefits:
- Competitive salary, including a bonus scheme and OTE.
- 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, and a purchase discount scheme.
- Ongoing training and development opportunities to enhance your skills and expertise.
About Us:
Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 leading manufacturers across 143 stores. We pride ourselves on being passionate about our people and customers alike, offering huge opportunities for growth and career advancement.
-
Mercedes Benz Truck Parts Advisor
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Parts and Accessories Specialist Location: Mercedes-Benz Job Summary: We are seeking a highly motivated and organized Parts and Accessories Specialist to join our team at Mercedes-Benz. As a Parts and Accessories Specialist, you will be responsible for receiving and unloading new stock and deliveries, organizing and storing incoming parts and...
-
Sales Team Lead
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Role: Head of Sales - TruckLocation: Mercedes-Benz Truck & VanJob Category/Sales Type: SalesAs a seasoned sales professional, we are seeking a Head of Sales to lead our truck sales team at Mercedes-Benz Truck & Van. The ideal candidate will have a proven track record of sales management experience and a deep understanding of the truck market.Key...
-
Parts Delivery Specialist
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Parts Delivery SpecialistLocation: Mercedes-Benz Truck & Van Centre in SouthamptonJob Type: Full-timeAbout the Role:We are seeking a customer-focused Parts Delivery Specialist to join our team at the Mercedes-Benz Truck & Van Centre in Southampton. As a key member of our parts operations team, you will play a vital role in driving and relocating...
-
Sales Executive
1 month ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeRole: Sales ExecutiveLocation: Mercedes-Benz of PortsmouthHours: Full-time, Monday to Friday with Saturdays and Sundays on a rota basisSalary: £20,000 basic plus uncapped OTE and company carBenefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a...
-
Used Car Sales Manager
1 month ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Used Car Sales Manager - Mercedes-Benz Store LeaderJob Summary:We are seeking an experienced Used Car Sales Manager to lead our sales team at our Mercedes-Benz store based in Chichester. As a key member of our team, you will be responsible for motivating and guiding the sales team to deliver excellent customer outcomes and achieve sales...
-
Mercedes Benz Truck Parts Specialist
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Parts Advisor - Mercedes Benz Truck and VanAbout the Role:As a Parts Advisor at Marshall Motor Group, you will play a critical role in supporting our team of experts in our state-of-the-art facilities. This is an exciting opportunity to work with one of our popular brands and contribute to the success of our business.Responsibilities:• Receive...
-
Parts Relocation Specialist
16 hours ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time**Job Description:**We are seeking a skilled and reliable Parts Driver to join our team at Mercedes Benz Truck & Van Centre in Southampton. The successful candidate will have a strong customer focus and excellent communication skills.**Responsibilities:**Driving and relocating vehicles and partsSupporting parts colleagues in aiding service...
-
Parts Driver
1 week ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the RoleWe are seeking a skilled Parts Driver to join our team at the Mercedes Benz Truck & Van Centre in Southampton. As a key member of our day-to-day operations, you will play a vital role in driving and relocating vehicles and parts.ResponsibilitiesSupport parts colleagues by delivering parts to aid service operationsAssist in picking and packing...
-
Senior Service Advisor
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Senior Service Advisor - Mercedes-Benz of Blackburn OpportunityAbout the Role: We are seeking a highly skilled Senior Service Advisor to join our team at Marshall Motor Group. As a Senior Service Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Establish and manage customer...
-
Mercedes Benz Truck Parts Delivery Driver
14 hours ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time**About the Role:**We are seeking a highly motivated and customer-focused Parts Driver to join our Mercedes Benz Truck & Van Centre in Southampton. As a key member of our team, you will play a vital role in delivering exceptional service to our customers by driving and relocating vehicles and parts.**Key Responsibilities:**Delivering parts to aid service...
-
Customer Experience Manager
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeWe are seeking a highly skilled and passionate Customer Experience Manager to join our team at Mercedes-Benz of Blackburn.As a Senior Service Advisor, you will play a vital role in providing exceptional customer service and ensuring seamless interactions between customers and our workshop.You will be based front-of-house in the showroom, where your primary...
-
Senior Sales Leader
7 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeCompany Overview">Marshall Motor Group is a leading UK-based car dealer group representing 24 world-renowned manufacturers with over 143 stores across 33 counties.">About the Role">We are seeking an experienced Business Manager to join our Mercedes-Benz store in Blackburn, facilitating the delivery of exceptional customer experiences through finance,...
-
Administrative Support Specialist
7 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeMarshall Motor Group seeks an experienced Warranty Administrator to join our Mercedes-Benz Truck & Van dealership in Southampton. This role involves overseeing warranty processes and working closely with the workshop and service advisor teams. Key responsibilities include accurately completing warranty administration tasks, meeting departmental objectives,...
-
Customer Service Representative
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeRole OverviewWe are seeking an experienced Customer Service Representative to join our team as a Service Advisor at Mercedes-Benz of Southampton. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of the automotive industry.Key ResponsibilitiesEstablish and manage...
-
Warranty Process Coordinator
7 days ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob OverviewWe are seeking a Warranty Administrator to join our Mercedes-Benz Truck & Van dealership in Southampton. As a key member of our aftersales team, you will oversee warranty processes and work closely with the workshop and service advisor teams to ensure seamless execution.Key ResponsibilitiesAccurately and timely complete all warranty...
-
Truck Parts Logistics Coordinator
18 hours ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time**Become a Key Player in Our Team:**We are looking for a talented Parts Driver to join our dynamic team at Mercedes Benz Truck & Van Centre in Southampton. This exciting opportunity offers a chance to work with a leading automotive group and develop your skills in a fast-paced environment.**Your Key Responsibilities:**Delivering exceptional customer service...
-
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeAbout the Role:We are seeking a highly motivated and experienced Used Car Sales Manager to lead our sales team at Marshall Motor Group's Mercedes-Benz store in Chichester.Key Responsibilities:Manage and motivate a team of Sales Executives and Transaction Managers to achieve sales targets and deliver excellent customer service.Liaise with customers to...
-
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeMarshall Motor Group, a leading car dealer group in the UK, is seeking an experienced salesperson to join their team as a Sales Executive at Mercedes Benz of Portsmouth.Key Responsibilities:Deliver exceptional customer experiences, providing personalized service and ensuring customers receive good outcomes from every interaction.Respond to customer inquiries...
-
Motors Sales Lead
3 weeks ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time{""}Role OverviewOur Mercedes-Benz store in Blackburn is seeking a Business Manager to facilitate the delivery of excellent customer outcomes from the sale of finance, insurance, warranties, and additional products.As a Business Manager, you will oversee the sale of vehicles, finance, and insurance products, ensuring compliance with the Financial...
-
Workshop Operations Manager
1 month ago
Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full timeJob Title: Workshop ControllerLocation: Mercedes-Benz Truck & Van AndoverJob Type: Full-timeAbout Us:Marshall Motor Group is a leading car dealer group representing 24 of the world's most popular car, van, truck, and motorbike manufacturers. We are passionate about our people and customers, and we offer a range of benefits and career development...