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Head of Aftersales Operations and Strategy

1 month ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Leverage Your Expertise as our Head of Aftersales Operations and Strategy

As our Head of Aftersales Operations and Strategy, you will play a critical role in transforming our aftersales business into a 'tech-first' and customer self-service model. With your analytical and problem-solving skills, you will foresee potential barriers, provide critique, and take decisive actions to drive growth and profitability. You will also establish and develop strong relationships with manufacturers to grow partnerships, ensure team development in line with brand partner framework expectations, and extend future business opportunities.

Key responsibilities include managing relationships with third-party leasing companies regarding service level agreements and onward communication to the business, supporting the transformation of the aftersales business, and developing an aftersales strategy that delivers profitability now and allows for continuous development of a strong platform for growth in the future.

This role requires a proven track record of successfully leading aftersales operations at scale, with a focus on process improvement, creating efficiencies, and driving superior performance. A strong commercial acumen, combined with excellent stakeholder management skills, will enable you to influence internal and external stakeholders to achieve desired outcomes.

This is a fantastic opportunity to join a dynamic organisation, working closely with the Marshall Motor Group Board of Directors to drive growth and excellence in the aftersales sector. With a salary of up to £120,000 basic salary depending on experience, plus benefits including car, private healthcare, pension scheme, life assurance, and other associated perks, this is a competitive offer for a talented professional.