Technical Customer Service Professional

3 days ago


Rugby, Warwickshire, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

Job Summary:

ROSE & YOUNG RECRUITMENT LTD is seeking an experienced Technical Customer Service Professional to join our team. As an Internal Customer Account Manager, you will play a crucial role in supporting our Business Development Manager and customer base.

Key Responsibilities:

  • Support the development and growth of our customer relationships
  • Provide technical customer sales support and interact with customers to handle queries and meet their specific requirements
  • Efficiently create quotations for our product portfolio, ensuring technical compatibility, commercial viability, and regulatory conformance
  • Technically evaluate incoming customer sales orders to ensure product suitability and regulatory compliance
  • Develop relationships with strategic accounts and suppliers
  • Communicate effectively with internal and external customers
  • Proactively identify and investigate customer complaints
  • Utilize our order management system to investigate customer orders and ensure accurate technical information is delivered
  • Develop a working technical knowledge of our product portfolio and certification
  • Liaise with internal departments to ensure accurate technical information is delivered to customers and the shop floor
  • Contribute to customer service levels and strive to continually improve those levels and associated processes
  • Ensure all work meets the appropriate standards and quality control criteria

Person Specification:

  • Proficient in using the MS365 Suite of products
  • Experience and knowledge of CAD (not essential)
  • Previous experience in a similar technical customer service support role
  • Ability to work independently


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