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Technical Customer Service Professional
2 months ago
Job Summary:
ROSE & YOUNG RECRUITMENT LTD is seeking an experienced Technical Customer Service Professional to join our team. As an Internal Customer Account Manager, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Support the Business Development Manager and customer base by providing technical expertise and resolving customer queries.
- Support the portfolio of products at all levels of the market by ensuring technical compatibility, commercial viability, and regulatory conformance.
- Provision of the technical customer sales function and direct interaction with customers, handling queries and attending to customers' specific requirements.
- Efficiently create quotations for the portfolio of products, ensuring technical compatibility, commercial viability, and regulatory conformance.
- Technically evaluate incoming customer sales orders to ensure the product matches its intended purpose and use, and conforms to regulatory certification directives.
- Develop relationships with strategic accounts and suppliers by communicating effectively and building trust.
- Utilize the order management system to fully investigate specific customer orders and ensure accurate technical information is delivered to the customer and internally to the shop floor.
- Develop a working technical knowledge of the product portfolio and certification to provide expert advice to customers.
- Liaison and coordination with internal departments and other entities to ensure accurate technical information is delivered to the customer and internally to the shop floor.
- Contribute to customer service levels and strive to continually improve those levels and associated processes.
- Ensure all work meets the appropriate standards and quality control criteria as set out by the company.
Person Specification:
- Able to use the MS365 Suite of products.
- Experience and knowledge of CAD (not essential).
- Previous experience within a similar technical customer service support role.
- Ability to work on own initiative.
