Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Advisor to join our team at Kinaxia Logistics. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive a world-class service.
Key Responsibilities- Utilize our CRM system to manage customer interactions and resolve queries in a timely and efficient manner.
- Adhere to our customer service standards and policies to ensure that our customers receive a consistent and high-quality service.
- Develop and maintain effective working relationships with colleagues to ensure a collaborative approach to delivering our business objectives.
- Oversee the booking in of delivery times and follow up on timed deliveries to ensure that our customers are notified of any potential service failures.
- Provide quotes to customers in line with agreed schedules and input this data into our software management systems.
- Transport and warehousing experience is preferred.
- Working and technical knowledge of CRM systems, including Sage, is preferred.
- Working and technical knowledge of software management systems, including Stirling and Contrado, is preferred.
- Product and pricing schedules.
- Dealing effectively with customer queries.
- Building and maintaining effective working relationships both internally and externally.
- Customer account management.
- Full utilisation of a CRM system.
- Using software management systems.
- A competitive salary and benefits package.
- Opportunities for training and development.
- A supportive and collaborative team environment.
- Recognition and rewards for outstanding performance.
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Customer Service Representative
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Customer Service Representative
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