Customer Service Representative

4 weeks ago


Rugby, Warwickshire, United Kingdom The Caraires Consultancy Full time
Customer Service Representative - French and Spanish/Italian Speaker

**Job Summary:**
We are seeking an experienced Customer Service Representative to join our team at The Caraires Consultancy. As a key member of our customer service team, you will be responsible for handling customer inquiries and resolving issues in French and Spanish/Italian.

**Key Responsibilities:**
* Manage the full breakdown process in French and Spanish/Italian
* Keep customers and dealers informed about their case
* Receive and accurately log customer requests within designated systems
* Look for and negotiate solutions to resolve cases and if necessary escalate to the appropriate person
* Organize the payment conditions in relation to the breakdown case

**Requirements:**
* Fluency in French and Spanish/Italian
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong attention to detail and organizational skills

**What We Offer:**
* Competitive salary
* 50% hybrid working
* Long-term temporary contract with opportunities for permanent employment

**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication skills, please submit your application.

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