Senior Operations Manager

2 weeks ago


Lancaster, Lancashire, United Kingdom JW Lees Full time

We are seeking a Senior Operations Manager to join our talented management team. Our company, JW Lees, is a proud family-owned business with a rich history dating back nearly 200 years. We have 150 pubs, inns, and hotels across the North West and North Wales, and we are passionate about great beer, fantastic food, and memorable experiences.

About the Role:

  • As a Senior Operations Manager, you will be responsible for leading by example, offering great service, and motivating your team to deliver exceptional customer experiences.
  • You will be an expert in communication and will be passionate about making every customer visit memorable.
  • You will work closely with the General Manager to take ownership of problems and be commercially aware.
  • You will have previous leadership experience within hospitality or retail and be keen to learn and grow in your role.

What We Offer:

  • Annual profit share, ensuring you share in the success of the company.
  • 30% discount on food and drink across our pubs and inns for you and friends and family.
  • 50% off food when on shift.
  • Discounted stays in our hotels and inns.
  • Wellbeing support with our Employee Assistant Programme.
  • Great opportunities to grow in your role and progress your career.
  • Access to JW BenefitHub, giving you access to a huge range of high street and online discounts.

About Our Values:

At JW Lees, we put people at the heart of our business. Our six values are at the heart of everything we do: Proud, Savvy, Honest, Passionate, Personal, and Together.



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