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Bilingual Operational Excellence Manager

1 month ago

Lancaster, Lancashire, United Kingdom QAD Full time

Job Title: Bilingual Operational Excellence Manager

Job Summary:

The Bilingual Operational Excellence Manager is responsible for leading major Lean transformations across customers in the Food & Beverage, CPG, and General Manufacturing industries. This role involves implementing QAD Redzone software and providing expert-level coaching to customers.

Key Responsibilities:

  • Oversee and coach 5-7 customers at a time
  • Train customers on workflows inside Redzone software through multiple 90-day on-site deployments
  • Facilitate shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
  • Track performance data and customer uplifts throughout the deployment
  • Lead process improvement and kaizen activities for customers
  • Openly share feedback with frontline teams and leadership to drive positive behavior change and uplift results
  • Facilitate remote weekly customer progress meetings
  • Identify miracle stories as well as miracle results to guide celebrations of wins with the customer
  • Manage project schedules with customers
  • Provide Success Assessments upon project completion
  • Deliver executive overviews and provide customers with information related to all Redzone programs
  • Troubleshoot customer technical issues as needed
  • Support customer identification of next steps in their Redzone journey

Requirements:

  • Fluent in both English and German
  • Senior Operations Leadership experience in manufacturing environments
  • Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
  • Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
  • Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
  • Ability to develop/maintain strong relationships with clients and internal teams
  • Excellent interpersonal and organizational skills
  • Strong written and verbal communication skills
  • Sound judgment and excellent assessment skills
  • Ability to manage time effectively and to work in a high-paced, high-growth environment
  • Ability to prioritize tasks within active projects to meet critical path deadlines
  • Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
  • Tech-friendly and comfortable communicating technical requirements about networking, wireless, and software information
  • Able to learn software required to perform successfully in this position
  • Programmable Logic Controller (PLC) experience and familiarity is desired, but not required

Education/Experience:

  • Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
  • Minimum of 5 years of manufacturing experience in progressive Operations and/or Leadership roles
  • 2 years in a similar position, providing direct coaching to business clients, is desired but not required