Visitor Services Team Lead

1 month ago


Ayr, United Kingdom National Trust For Scotland Full time
Key Responsibilities

As a Visitor Services Supervisor with the National Trust for Scotland, you will be responsible for overseeing the day-to-day operation of the property and ensuring an exceptional customer experience for all guests. This includes supervising visitor services, catering, and sales targets, as well as line managing Visitor Services Assistants and volunteers.

Key Accountabilities:

  • Supervising visitor services, catering, and sales targets
  • Line managing Visitor Services Assistants and volunteers
  • Overseeing the sale of alcohol legislation
  • Being customer-focused and visible, approachable, and quick to exceed expectations
  • Working closely with other managers to deliver visitor events and increase visitor numbers
  • Duty management and oversight of the property
  • Deputizing for the Visitor Services Manager and providing cover for other Visitor Service Supervisors
  • Managing the property's social media and promoting the National Trust for Scotland as a membership organization
  • Ensuring the security and health and safety of the property

Requirements:

  • Excellent customer service skills
  • Ability to lead and manage a team
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability


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