Visitor Services Assistant

7 months ago


Ayr, United Kingdom National Trust for Scotland Full time

**Purpose of the role**

To assist the Head Chef in the day-to-day management of the Catering & Hospitality offer at Robert Burns Birthplace Museum to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

**Key Responsibilities**
- Contribute to food production as per the menu cycle/specification and event Food Production (corporate, hospitality, meetings etc)
- Keeping up to date HACCP, COSHH checklists and temperature sheets.
- Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
- Use fresh Produce and Ingredients whenever and where-ever is possible and minimise wastage.
- Maintain a high standard of Food Presentation to the Customer
- Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
- Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
- Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
- Adherence to the COSHH Training provided and control of substances covered by COSHH
- Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
- Assist with daily cleaning and pot wash duties

**SCOPE OF ROLE**

**Location - **The post holder will be based at the Robert Burns Birthplace Museum but may also be expected to work in the Education Building kitchen and at special events/functions throughout the site when required.

**People Management**
- The Post Holder does not direct line manage any team

**Financial Management**
- Not a budget holder but responsible for the day
- to -day management of stock

**Skills, experience & knowledge**

**Essential**:

- Experience working in a similar, quick service, environment and delivering the best visitor service
- Practical experience of food preparation and service
- Previous experience working in a team
- Ability to follow instruction and work independently off own initiative
- Skill in establishing priorities and managing workload
- Keen interest in food

**Desirable**:

- Awareness of what the National Trust for Scotland sets out to achieve
- High standard of presentation and service (experience an advantage)

The Key Responsibilities, and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

**Applications**

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £10.90 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Financial planning services
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount

Flexible Language Requirement:

- English not required

Ability to commute/relocate:

- Ayr: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: VSA 3BRN



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