Phone Shop Team Lead

1 month ago


Ayr, South Ayrshire, United Kingdom Tesco Full time

About the Role

The successful candidate will lead and motivate their team to deliver exceptional customer service, ensuring that every customer has a great shopping experience in the Phone Shop department. They will be responsible for coaching their team to provide expert sales advice and support, helping customers find the best deals that meet their needs.

Key Responsibilities

  • Listen to customer feedback and act on it in a timely manner, ensuring that the team is aware of the importance of customer satisfaction.
  • Deliver a great shopping experience for customers every day, ensuring that the team is working effectively to meet customer needs.
  • Engage the team to deliver the best availability for customers throughout the day, working closely with the Stock and Admin manager to ensure that weekly RFID counts are completed.
  • Encourage the team to be passionate about our products, ensuring that the product range is presented well and handled and stored correctly.
  • Create a first impression in the Phone Shop area that customers can be proud of, coaching the team to maintain shelf standards in the most efficient way.
  • Lead the service culture in the department, role-modeling helpful and friendly service behaviors and demonstrating enthusiasm for doing what is right for customers.
  • Actively control costs in the department and deliver budgets, leading the team to minimize waste and complete waste routines accurately.
  • Work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities in the Phone Shop department.
  • Engage the team to participate in bringing benefits to the local community, encouraging them to actively participate in local community strategies.

Requirements

  • Ensure that the team is trained and has the confidence to approach customers and provide unbeatable value by selling the right products at the right price.
  • Work closely with the team, Area Manager, and management team to coach on what good looks like for the Phone Shop, working together to achieve shared success.
  • Celebrate success with the team and have pride in their achievements, being a caring manager and treating everyone with respect, helping the team to make a difference for customers and staff.

Behavioural Skills

  • Interacting with People: Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
  • Customer Focus: Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
  • Decision Making: Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints, and the availability of necessary information.
  • Teamwork: Working co-operatively (rather than competitively) with others to achieve a common goal.

What's in it for you

Tesco offers excellent benefits that help make it a great place to work, including holiday, flexible working, discounts, wellbeing services, and more.


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