Customer Success Advocate

1 week ago


Colchester, Essex, United Kingdom Redline Group Ltd Full time
Job Overview

Our company in Essex is seeking a Customer Success Advocate to join our team, where you will be responsible for ensuring customer satisfaction through expert technical support.

This is an excellent opportunity to develop your technical skills and build strong relationships with customers in a dynamic and innovative environment.

**Key Responsibilities:**

  • Provide technical support to customers, identifying and resolving issues related to our products.
  • Deliver customer training sessions to enhance their proficiency with our products.
  • Collaborate with R&D teams to relay customer feedback and contribute to future product enhancements.

**Skills & Experience Required:**

  • Bachelor's degree in engineering, preferably in electronics or computer science.
  • Proven experience in technical support, with expertise in troubleshooting and problem-solving.
  • Knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand).
  • Strong analytical mindset and excellent communication skills, with the ability to empathize with and respond effectively to customer needs.

**Salary:** £55,000 per annum



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