Customer Success Engineer

3 days ago


Colchester, Essex, United Kingdom Redline Group Ltd Full time

We are seeking an experienced Customer Success Engineer to join our team at Redline Group Ltd in Essex.

This is a unique opportunity to work with a leading company that provides advanced engineering solutions to a wide range of industries.

About the Role:

As a Customer Success Engineer, you will be responsible for ensuring customer satisfaction by providing expert technical support and building trusted relationships with clients. You will work closely with cross-functional teams to resolve complex issues and develop creative solutions to meet customer needs.

Your Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote access
  • Collaborate with internal teams to identify and resolve customer issues
  • Develop and maintain strong relationships with clients to ensure long-term customer satisfaction

Requirements:

  • Bachelor's degree in a relevant field (e.g., Engineering, Computer Science)
  • Minimum 2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills

What We Offer:

  • A competitive salary range: £50,000 - £70,000 per annum
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment


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