Customer Service Engineer

3 days ago


Colchester, Essex, United Kingdom Redline Group Ltd Full time

In this exciting opportunity at Redline Group Ltd, we invite applications from experienced Customer Support Engineers looking to excel in a dynamic environment. The successful candidate will be responsible for delivering exceptional customer service, resolving complex technical issues, and driving customer satisfaction.

About the Role:

This is an excellent opportunity to work with a leading company in the industry, utilizing your technical expertise to drive business success. As an Aftersales Technical Support Engineer, you will be part of a talented team that strives to deliver outstanding results.

Key Responsibilities:
  • To provide top-notch technical support to customers, responding to their queries and concerns promptly and effectively.
  • To troubleshoot and resolve customer issues related to product installation, configuration, and maintenance.
  • To document all customer interactions and support tickets, maintaining accurate records for future reference.
  • To build strong relationships with customers, understanding their needs and providing tailored solutions.

The ideal candidate will have a solid background in technical support, a strong understanding of software development principles, and excellent communication skills. We offer a competitive salary of £42,500 per annum, plus benefits and opportunities for growth and development.



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