Customer Claims Advocate

5 days ago


Colchester, Essex, United Kingdom Hiscox Full time
Claims Resolution Role: Hiscox is hiring a Customer Claims Advocate to support customers with their claims and assess policy coverage. As a Claims Adjuster, you'll deliver exceptional customer service, meet SLAs, and manage claims from start to finish. This role requires flexibility, a willingness to travel, and excellent communication skills. The ideal candidate will have proven claims handling experience, excellent communication and negotiation skills, and a solid attention to detail.

The role involves regular travel to meet with customers and may require occasional visits to the Colchester office. In return, the successful candidate can expect a competitive salary and benefits package, opportunities for professional development, and a dynamic work environment. Key skills include the ability to work independently, a willingness to travel, and excellent communication and negotiation skills.

Job Description: The Customer Claims Advocate will be responsible for:
  • • Supporting customers with their claims and assessing policy coverage.
  • • Delivering exceptional customer service and meeting SLAs.
  • • Managing claims from start to finish, including traveling to meet with customers and visiting the Colchester office when necessary.


Requirements: The ideal candidate will have:
  • • Proven claims handling experience.
  • • Excellent communication and negotiation skills.
  • • Ability to work independently and adapt to changing situations.
  • • Solid attention to detail.


Salary and Benefits: The successful candidate can expect a competitive salary and benefits package, opportunities for professional development, and a dynamic work environment.

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