Service Operations Manager

4 days ago


Croydon, Greater London, United Kingdom Rentokil Initial plc Full time

Company Overview:

Rentokil Initial plc is a leading provider of washroom, hygiene, and floorcare services in the UK. Our company is committed to delivering high-quality service to our customers while maintaining a safe and healthy environment.

Salary: The estimated salary for this position is £28,582 per annum, plus customer service incentives, leads commission, and RI Rewards (discounts and cashback site).

Job Description:

We are seeking an experienced Service Team Leader to join our team in Croydon. As a Service Team Leader, you will be responsible for managing a team of up to 10 Service Drivers across a geographical area within the branch.

Your primary responsibility will be to work collaboratively with other Team Leaders to plan and coordinate the Service Drivers so that each customer receives the right service as promised.

You will also liaise with customers to resolve issues/complaints, support the Service and Branch Managers with their decisions on how to improve quality, efficiency, and customer service provided by the branch, and monitor the team's performance through various methods including quality checks and accompanied customer service visits.

Required Skills and Qualifications:

  • Daily management of a team of up to 10 Service Drivers across a geographical area within the branch.
  • Working collaboratively with other Team Leaders to plan and coordinate the Service Drivers.
  • Liaising with customers to resolve issues/complaints.
  • Supporting the Service and Branch Managers with their decisions on how to improve quality, efficiency, and customer service provided by the branch.
  • Monitoring the team's performance through various methods including quality checks and accompanied customer service visits.
  • Holding a full UK Driving Licence with a maximum of 6 points.
  • Experience in managing within a service delivery environment would be an advantage.

Benefits:

  • A grading system with higher salary bandings for consistently strong performance.
  • A monthly bonus scheme.
  • RI Rewards (includes cashback and discounts on multiple retailers).


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