Technical Operations Manager

1 week ago


Croydon, Greater London, United Kingdom Natterbox Limited Full time
Job Description

We are seeking a highly skilled Technical Operations Manager to lead our dedicated team of 1st and 2nd Line Support Engineers in the EMEA region. The ideal candidate will have at least 2 years of management experience, with a strong background in 1st and 2nd line support and hands-on capabilities in handling technical issues.

The salary for this role is £60,000 - £80,000 per annum, depending on experience.

Responsibilities:
  • Support Operations Management: Oversee the delivery of 1st and 2nd line support across multiple regions, ensuring high standards of service and responsiveness through effective team management.
  • Leadership and Team Development: Lead by example and actively engage your team to excel. Mentor team members to achieve individual and collective goals, fostering a high-performance culture.
  • Service Excellence and Escalation Management: Act as a key point of escalation, providing leadership and technical guidance to ensure seamless team operations.

We offer a great range of benefits, including hybrid working, 25 days holiday to 30 days (excluding public holidays), private health insurance after probation, and PerkBox giving a range of personalised benefits.



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