ICT Technical Specialist

4 weeks ago


Croydon, Greater London, United Kingdom Estio Training Limited Full time
Technical Support Specialist

Estio Training Limited is seeking a skilled Technical Support Specialist to join our team. As an apprentice, you will have the opportunity to develop your skills and knowledge in IT support and infrastructure management.

Key Responsibilities:

  • Provide technical support to the business, including troubleshooting, diagnosing, and resolving software, hardware, and network problems.
  • Support and lead on IT support issues across the business.
  • Repair computer and printing hardware.
  • Provide remote support of computer and printing hardware and software.
  • Support IT projects as required.

Training and Support:

  • Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
  • Coaching, help, and guidance from a dedicated team.

Requirements:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).
  • A strong interest in IT.
  • Keen to learn new skills and achieve good/passing results within any training or academic studies.

Personal Qualities:

  • A calm and professional manner.
  • A flexible and adaptable approach to work.

This role offers long-term security and the opportunity to progress into a permanent position. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure.
  • Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintain system performance.
  • Maintain regulatory, legal, and professional standards.


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