ICT Technical Specialist
4 weeks ago
Estio Training Limited is seeking a skilled Technical Support Specialist to join our team. As an apprentice, you will have the opportunity to develop your skills and knowledge in IT support and infrastructure management.
Key Responsibilities:
- Provide technical support to the business, including troubleshooting, diagnosing, and resolving software, hardware, and network problems.
- Support and lead on IT support issues across the business.
- Repair computer and printing hardware.
- Provide remote support of computer and printing hardware and software.
- Support IT projects as required.
Training and Support:
- Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
- Coaching, help, and guidance from a dedicated team.
Requirements:
- 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).
- A strong interest in IT.
- Keen to learn new skills and achieve good/passing results within any training or academic studies.
Personal Qualities:
- A calm and professional manner.
- A flexible and adaptable approach to work.
This role offers long-term security and the opportunity to progress into a permanent position. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure.
- Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintain system performance.
- Maintain regulatory, legal, and professional standards.
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