Technical Support Specialist

1 day ago


Basingstoke, United Kingdom Premier Technical Recruitment Full time
Engineering and Technical Customer Support Role

This position requires an experienced professional to join our UK Service Team in providing world-class service levels to internal and external customers.

We are seeking a skilled individual who can support automated laboratory and analysis equipment associated with Clinical and Industrial markets across the UK.

Main Responsibilities
  • Operating as a Customer Relationship Centre (CRC) system expert, supporting customers via phone, email, and remote support applications
  • Responding to customer enquiries and fault reports, resolving issues, and generating documentation or records as required
  • Maintaining knowledge of supported systems in the UK and Ireland
Requirements and Benefits

To be successful, you should have a minimum ONC level or above in electronic engineering and demonstrate excellent communication skills, organisational abilities, and a passion for delivering exceptional customer service.

A willingness to drive continuous improvement and work from our Basingstoke support office is also essential. You will receive an estimated salary of £40,000 - £60,000 per year, depending on your experience, plus an exceptional benefits package.



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