Technical Customer Support
3 weeks ago
We are seeking a passionate and tech-savvy individual who enjoys solving complex problems and has a keen interest in software and technology. If you have exposure to the Salesforce community or are looking to advance your career in this area, we have an exciting opportunity for you. Our client is a Salesforce-based all-in-one venue management solution that primarily serves the leisure and hospitality industries. They are seeking a Technical Support Executive to join their Customer Support team and contribute to their expansion. This position presents an excellent opportunity for someone with a technical background to develop their skills further in the Salesforce community.
Job brief:
We are looking for a Technical Support Executive to provide excellent customer service and technical support. This varied role will cover many different aspects of work, including customer retention, problem-solving, customer training and issue resolution.
Responsibilities Include:
- Working through case queue to answer technical customer support queries.
- Understanding customer business requirements and needs.
- Utlising Salesforce to design and implement high quality solutions.
- Developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Ensuring all customers are successfully using the product.
- Create self-service documentation and videos.
- Provide feedback and support internally to improve the product.
- Conduct training calls with customers.
- This role is all about making sure our customers are supported and successful. This is not a sales role, but a technical problem solver who loves helping customers.
**Requirements**:
- Someone tech savvy who is great with people and technology
- Excellent communication skills.
- Strong empathy for customers and a passion for all things technology.
- Ability to work in a fast-paced dynamic startup environment.
The person we are looking for:
- Someone who puts the customer at the heart of everything they do.
- Someone with ideas on how we can make improvements to the product and our process.
- You need to be open and willing to adopt new ways of working. Our processes are constantly evolving and we always look to take a lean approach.
- An out of the box thinker when resolving problems.
- It's important that you have an interest in technology, if learning more coding and development
is something that excites you then this is a great opportunity to do so.
- Someone who wants to work as part of a positive, fun and innovative company and contribute to that environment.
- Someone who wants to become a customer support manager and is ready to learn what it takes and get stuck in from day one.
What we offer in return:
You will get to work and learn from an exciting and rapidly growing company, gaining experience from all departments with lots of opportunities to progress and make a big impact from day one.
Salary is negotiable based on experience
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Basingstoke
-
Basingstoke, United Kingdom Premier Technical Recruitment Full timeEngineering and Technical Customer Support Engineer Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke...
-
Basingstoke, United Kingdom Premier Technical Recruitment Full timeEngineering and Technical Customer Support Engineer Basingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation...
-
Basingstoke, United Kingdom Premier Technical Recruitment Full timeEngineering and Technical Customer Support EngineerBasingstoke (hybrid working) - 3 days in the office / 2 days can be worked from home to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation...
-
Basingstoke, United Kingdom Premier Technical Recruitment Ltd Full timeEngineering and Technical Customer Support EngineerBasingstoke (hybrid working) - 3 days in the office / 2 days can be worked from hometo cGBP40k (neg dep exp) + exceptional benefits packageOur globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation...
-
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full timeEngineering and Technical Customer Support EngineerBasingstoke (hybrid working) - 3 days in the office / 2 days can be worked from hometo cGBP40k (neg dep exp) + exceptional benefits packageOur globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation...
-
Engineering and Technical Customer Support Engineer
23 hours ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full timeDescription: Engineering customer technical helpdesk support professional required to work with customers and engineers to resolve equipment issues on a range of electronic analysis and laboratory equipment. Our globally renowned and respected client has been established for more than 60 years and specializes in the design, manufacture, and support of...
-
Technical Support Engineer
2 days ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full timeEngineering and Technical Customer Support Engineer Basingstoke (hybrid working) to c£40k (neg dep exp) + exceptional benefits package As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their...
-
Technical Support Engineer
2 days ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full timeEngineering and Technical Customer Support Engineer Basingstoke (hybrid working) to c£40k (neg dep exp) + exceptional benefits package As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their...
-
Technical Support Engineer
2 days ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full timeJob Description Engineering and Technical Customer Support Engineer Basingstoke (hybrid working) to c£40k (neg dep exp) + exceptional benefits package As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to...
-
Technical Help Desk Manager
1 day ago
Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Full timeTechnical Help Desk Manager - Engineering Basingstoke ** Please note - this is an ENGINEERING Support role and not an IT support position **£58k (neg dep exp) + car / allowance + generous benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke...
-
Customer Service Advisor
1 month ago
Basingstoke, United Kingdom Reed Business Support Full timeCustomer Service Advisor Salary £20,875 Permanent Full Time Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual who has previous experience in customer service. As a Customer Service Advisor, you will be...
-
Customer Service Administrator
2 days ago
Basingstoke, United Kingdom Hays Business Support Full timeYour new companyYou will be joining an organisation who lead their market sector and are an outstanding employer.Your new roleYou will be joining a professional, well-established, and friendly customer services team who work to common goals and objectives. Your duties will be varied, and no two days will be the same. Duties will include; managing inbound...
-
Graduate Technical Support Engineer
3 weeks ago
Basingstoke, United Kingdom STEM Graduates Full timeGraduate Technical Support Engineer (Electronics/Electrical)Basingstoke (commutable from Newbury, Reading and Farnborough etc)Salary: £30,000 + Car Allowance)Job Sectors: Engineering jobs/ Electrical Engineering jobs/ Graduate Engineering jobs / Electronic Engineering jobsThis is an excellent opportunity for an engineering graduate to join our client, a...
-
Technical Writer
7 hours ago
Basingstoke, United Kingdom Thermo Fisher Scientific Full time**Title: Technical Writer** **Location: Basingstoke (Remote)** Working as part of our Microbiology Division (MBD), within the Specialty Diagnostics Group, you’ll play an active part in helping us to achieve our mission to enable our customers to make the world healthier, cleaner and safer. The Microbiology Division discovers microbiological solutions for...
-
Customer Service Advisor
2 days ago
Basingstoke, United Kingdom Hays Business Support Full timeYour new company This is an amazing opportunity to join a growing business which has an excellent brand reputation and a very loyal customer base. Your new role You will be joining a friendly and professional team who work to common goals and objectives and share success. Your role will be to provide B2B customers with an excellent level of service. Our...
-
Customer Service Advisor
2 days ago
Basingstoke, United Kingdom Hays Business Support Full timeYour new company This is an amazing opportunity to join a growing business which has an excellent brand reputation and a very loyal customer base. Your new role You will be joining a friendly and professional team who work to common goals and objectives and share success. Your role will be to provide B2B customers with an excellent level of service. Our...
-
Software Support/customer Support
1 month ago
Basingstoke, United Kingdom REED Full timeCustomer Support/Software Support Rate: £150-£170 per day (Umbrella Company or PAYE Only) Duration: 6 months initial (high chance of extension or potential permanent option longer term) Location: Mostly remote working, with occasional travel into Basingstoke. This is an exciting opportunity for someone looking for develop their career in...
-
Customer Service Administrator
1 day ago
Basingstoke, Hampshire, United Kingdom Hays Business Support Full timeYour new companyYou will be joining an organisation who lead their market sector and are an outstanding employer.Your new roleYou will be joining a professional, well-established, and friendly customer services team who work to common goals and objectives. Your duties will be varied, and no two days will be the same. Duties will include; managing inbound...
-
Graduate Technical Support Engineer
3 weeks ago
Basingstoke, Hampshire, United Kingdom STEM Graduates Full timeGraduate Technical Support Engineer (Electronics/Electrical) Basingstoke (commutable from Newbury, Reading and Farnborough etc) Salary: 30,000 + Car Allowance) Job Sectors: Engineering jobs/ Electrical Engineering jobs/ Graduate Engineering jobs / Electronic Engineering jobs This is an excellent opportunity for an engineering graduate to join our client, a...
-
Technical Lead
2 weeks ago
Basingstoke, United Kingdom Bennett & Game Recruitment Limited Full timeJob Profile for Lead Technical & Design Engineer - Valves - MC269845All potential applicants are encouraged to scroll through and read the complete job description before applying.Technical Engineering Manager required for a valve manufacturer based in the Basingstoke area. The successful candidate will be an experienced engineer ideally within valves. There...
