Customer Service Administrator

2 weeks ago

Basingstoke Hampshire, United Kingdom Hays Business Support Full time

Your new companyYou will be joining an organisation who lead their market sector and are an outstanding employer.Your new roleYou will be joining a professional, well-established, and friendly customer services team who work to common goals and objectives. Your duties will be varied, and no two days will be the same. Duties will include; managing inbound customer communications via phone, email and live chat. Process customer orders via an internal CM system, ensuring accurate collection of data. Support with product order queries and pricing information. Liaise with supply chain teams on order availability and delivery timeframes. Producing customer order reports and tracking orders to ensure fulfilment. The successful candidate will work in close partnership with multi-level internal stakeholders to ensure customers are receiving a first-class customer service journey.What you'll need to succeedAn organised approach with excellent time management skills, to have worked in a similar customer service role previously, preferably for a manufacturing / engineering organisation, a high level of experience using CRM system and being able to learn new systems efficiently. Excellent communication skills, with the ability to use own initiative, but also know when to escalate issues with the senior management team. A very good level of English spelling and grammar. Worked towards tight deadlines, accuracy and attention to detailWhat you'll get in returnCustomer Service Administrator, Permanent, Full time, Mon to Fri, Hybrid, £26K Plus excellent benefits.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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