Customer Service Administrator

4 weeks ago

Basingstoke Hampshire, United Kingdom Momentum Security Recruitment Full time €22,308

Customer Service Administrator Location: Hybrid working. 3 days a week in the Basingstoke office and two days home working. Salary: £22,308 from April Role: Full time. The position commences on a fixed term contract Hours: 9am – 5:30pm (Monday to Friday) Is this your next job Read the full description below to find out, and do not hesitate to make an application. This is a rewarding role in a supportive and quality focused office environment. You will play a key role in providing a pro-active customer focused service to customers and clients. You should have a polite and friendly telephone manner with good IT and administration skills. Applicants should meet the following criteria:

  • Strong customer service skills
  • Happy working in a busy role where you will be making calls throughout the day
  • Good IT Skills – Word, Excel etc.
  • A team player
  • Happy working from the company office in Basingstoke 3 days a week.
Key duties & Responsibilities:
  • Your role will be busy and varied. A typical day will include a mixture of calls, emails, general administration pro-active customer service.
  • General office administration
  • Sending emails in a professional manner to clients and candidates
  • Provide a high-level of customer service at all times
  • Undertake all relevant training when required
  • Provide a professional service to candidates through verbal and written communication
  • Record accurate notes of all work completed on the company database
  • Take part in daily and weekly team meetings
  • Resolve compliance difficulties as they arise

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