Customer Service Administrator

2 weeks ago

Basingstoke, United Kingdom Momentum Security Recruitment Full time

Customer Service Administrator


Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

Location: Hybrid working. 3 days a week in the Basingstoke office and two days home working.

Salary: £22,308 from April

Role: Full time. The position commences on a fixed term contract

Hours: 9am – 5:30pm (Monday to Friday)

This is a rewarding role in a supportive and quality focused office environment. You will play a key role in providing a pro-active customer focused service to customers and clients. You should have a polite and friendly telephone manner with good IT and administration skills.

Applicants should meet the following criteria:

  • Strong customer service skills
  • Happy working in a busy role where you will be making calls throughout the day
  • Good IT Skills – Word, Excel etc.
  • A team player
  • Happy working from the company office in Basingstoke 3 days a week.

Key duties & Responsibilities:

  • Your role will be busy and varied. A typical day will include a mixture of calls, emails, general administration pro-active customer service.
  • General office administration
  • Sending emails in a professional manner to clients and candidates
  • Provide a high-level of customer service at all times
  • Undertake all relevant training when required
  • Provide a professional service to candidates through verbal and written communication
  • Record accurate notes of all work completed on the company database
  • Take part in daily and weekly team meetings
  • Resolve compliance difficulties as they arise

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